CASE STUDY

CALLASSISTANT

IMPLEMENTATION OF PCI COMPLIANCE TO ENABLE BUSINESS GROWTH

CallAssistant is a technology company specializing in scripted outbound and inbound calls for lead qualification, survey, order taking, sales etc.

A quick look into the engagement:

  • • Owing to heavy regulations and security compliance norms, prospects from the banking, finance, and healthcare could not work with CallAssistant unless they achieved PCI compliance
  • • CallAssistant’s key goal was to achieve PCI compliance and to do this in the quickest possible turnaround time without much of investment in additional IT infrastructure
  • • After a lot of deliberation on options that required heavy investments in licensing and infrastructure, Talentica implemented an open source, MySQL based solution built on top of the CallAssistant’s existing Microsoft stack
  • • Our efforts took CallAssistant to a PCI Level 4 compliance level within 60 days, that too with minimal investment on hardware and licensing, thereby enabling them to enable explore opportunities in the banking, finance, and healthcare sectors


  • Download PDF